:root {
  --ink: #14213d;
  --muted: #64748b;
  --line: #dbe5f1;
  --paper: #ffffff;
  --wash: #f3f7fc;
  --teal: #2563eb;
  --teal-dark: #1d4ed8;
  --teal-soft: #dbeafe;
  --coral: #d8624f;
  --amber: #a35b09;
  --shadow: 0 14px 38px rgba(29, 50, 48, .12);
  font-family: "Segoe UI", Arial, system-ui, sans-serif;
  color: var(--ink);
  background: var(--wash);
}

* { box-sizing: border-box; }
body { margin: 0; min-width: 1040px; min-height: 100vh; background: var(--wash); }
button, input, textarea, select { font: inherit; }
button { color: inherit; }
svg { width: 20px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.boot { height: 100vh; display: grid; place-items: center; color: var(--muted); }
.app-shell { min-height: 100vh; }
.topbar { height: 72px; display: flex; align-items: center; justify-content: space-between; padding: 0 24px; background: #f8fbff; border-bottom: 1px solid var(--line); }
.brand, .topbar-actions, .ai-switch, .settings-button, .language-switch { display: flex; align-items: center; }
.brand { gap: 12px; }
.brand-mark { width: 38px; height: 38px; display: grid; place-items: center; border-radius: 11px; color: white; background: linear-gradient(145deg, var(--teal), var(--teal-dark)); box-shadow: 0 4px 12px #1e3a8a26; }
.brand-mark svg { width: 25px; height: 25px; stroke-width: 2; }
.brand div { display: grid; gap: 1px; }
.brand strong { font: 700 15px "Segoe UI", sans-serif; }
.brand span:last-child { font-size: 12px; color: var(--muted); }
.topbar-actions { gap: 14px; }
.health { font-size: 12px; font-weight: 600; color: var(--muted); display: flex; gap: 6px; align-items: center; }
.health i { width: 7px; height: 7px; border-radius: 50%; background: #39a273; box-shadow: 0 0 0 4px #dbf3e8; }
.ai-switch { gap: 10px; border: 1px solid #bfdbfe; border-radius: 12px; background: #eff6ff; padding: 7px 10px; cursor: pointer; text-align: left; }
.ai-switch.paused { border-color: #e5b9b0; background: #fff5f3; }
.ai-switch > span:last-child { display: grid; }
.ai-switch strong { font-size: 12px; }
.ai-switch small { font-size: 9px; color: var(--muted); }
.switch-track { width: 31px; height: 18px; border-radius: 20px; background: var(--teal); padding: 2px; transition: .2s; }
.switch-track i { display: block; width: 14px; height: 14px; border-radius: 50%; background: white; transform: translateX(13px); transition: .2s; box-shadow: 0 1px 3px #0003; }
.paused .switch-track { background: var(--coral); }
.paused .switch-track i { transform: translateX(0); }
.settings-button { gap: 7px; padding: 9px 12px; border: 1px solid var(--line); background: white; border-radius: 10px; cursor: pointer; }
.language-switch { padding: 3px; gap: 2px; border: 1px solid var(--line); border-radius: 9px; background: #f8fafc; }
.language-switch button { min-width: 38px; padding: 5px 7px; border: 0; border-radius: 6px; color: var(--muted); background: transparent; font-size: 11px; font-weight: 700; cursor: pointer; }
.language-switch button.active { color: white; background: var(--teal); box-shadow: 0 1px 3px #0002; }
.operator-avatar { width: 34px; height: 34px; display: grid; place-items: center; border-radius: 50%; background: #1e3a8a; color: white; font-size: 11px; font-weight: 700; }
.notice { position: fixed; z-index: 20; top: 82px; left: 50%; transform: translateX(-50%); min-width: 360px; max-width: 650px; display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 12px 15px; border-radius: 10px; box-shadow: var(--shadow); font-size: 13px; color: #173d38; background: #e2f7f0; border: 1px solid #a9dcca; }
.notice.error { color: #7e2e25; background: #fff0ed; border-color: #e8b8b0; }
.notice.warning { color: #70470e; background: #fff7e6; border-color: #ead094; }
.notice button { border: 0; background: none; cursor: pointer; font-size: 20px; }
.workspace { height: calc(100vh - 72px); display: grid; grid-template-columns: 380px minmax(0, 1fr) 280px; }
.inbox-panel, .conversation-main, .context-panel { background: var(--paper); min-height: 0; }
.inbox-panel { border-right: 1px solid var(--line); display: flex; flex-direction: column; }
.inbox-panel > header { padding: 24px 20px 14px; }
.eyebrow { margin: 0 0 5px; color: var(--teal); font-size: 10px; letter-spacing: .12em; font-weight: 700; text-transform: uppercase; }
h1, h2, h3 { font-family: "Segoe UI", Arial, sans-serif; }
.inbox-panel h1 { margin: 0; font-size: 25px; }
.source-filters { display: grid; gap: 9px; margin: 0 12px 18px; padding: 12px; border: 1px solid var(--line); border-radius: 12px; background: #f8fbff; }
.source-filter-fields, .source-filter-time-range { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px; }
.source-filter-field { min-width: 0; display: grid; gap: 4px; color: #475569; font-size: 9px; font-weight: 700; }
.source-filter-field > span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.source-filter-field input, .source-filter-field select, .source-filter-actions button { width: 100%; height: 36px; min-width: 0; }
.source-filter-field input, .source-filter-field select { padding: 0 9px; border: 1px solid #cbd5e1; border-radius: 8px; background: white; outline: 0; font-size: 11px; }
.source-filter-field input:focus, .source-filter-field select:focus { border-color: var(--teal); box-shadow: 0 0 0 3px #2563eb1f; }
.source-filter-actions { display: grid; grid-template-columns: minmax(92px, .8fr) minmax(0, 1.5fr); gap: 8px; }
.source-filter-apply { white-space: nowrap; }
.source-filter-secondary { min-width: 0; display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px; }
.batch-toolbar { display: flex; align-items: center; justify-content: space-between; gap: 8px; padding: 0 12px 10px; }
.batch-selector { width: 22px; height: 22px; flex: 0 0 22px; display: inline-grid; place-items: center; border: 1px solid #94a3b8; border-radius: 5px; background: white; color: white; }
.batch-selector.selected { border-color: var(--teal); background: var(--teal); }
.batch-action-bar { position: fixed; z-index: 20; left: 18px; bottom: 18px; width: min(360px, calc(100vw - 36px)); display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 12px; border: 1px solid var(--line); border-radius: 12px; background: white; box-shadow: 0 10px 30px #1e3a8a26; }
.conversation-kind-tabs { margin: 0 12px 10px; display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 6px; }
.conversation-kind-tabs button { border: 1px solid var(--line); border-radius: 8px; padding: 8px; color: var(--muted); background: white; cursor: pointer; }
.conversation-kind-tabs button.active { border-color: var(--teal); color: white; background: var(--teal); }
.inbox-tabs { width: 100%; padding: 0 12px 12px; display: grid; grid-template-columns: repeat(3, 1fr); border-bottom: 1px solid var(--line); }
.inbox-tabs button { min-width: 0; position: relative; display: grid; grid-template-rows: 2.8em 17px; justify-items: center; align-items: center; gap: 5px; border: 0; padding: 9px 3px 10px; background: transparent; color: var(--muted); font-size: 10px; line-height: 1.4; font-weight: 600; cursor: pointer; overflow-wrap: anywhere; }
.inbox-tabs button.active { color: var(--teal); }
.inbox-tabs button.active::after { content: ""; position: absolute; height: 2px; left: 8px; right: 8px; bottom: -13px; background: var(--teal); }
.inbox-tabs span { margin: 0; display: inline-grid; place-items: center; min-width: 17px; height: 17px; padding: 0 4px; border-radius: 9px; background: #e2e8f0; font-size: 9px; }
.active > span { color: white; background: var(--teal); }
.conversation-list { padding: 10px; overflow: auto; flex: 1; }
.load-more { width: 100%; margin-top: 10px; }
.conversation-card { width: 100%; display: grid; grid-template-columns: 38px minmax(0, 1fr) 16px; align-items: center; gap: 10px; border: 1px solid transparent; border-bottom-color: #e2e8f0; background: transparent; padding: 13px 10px; text-align: left; cursor: pointer; border-radius: 10px; }
.conversation-card:hover { background: #f8fbff; }
.conversation-card.selected { background: #eff6ff; border-color: #bfdbfe; }
.conversation-card > svg { width: 15px; color: #94a3b8; }
.avatar { width: 38px; height: 38px; display: grid; place-items: center; color: #1e3a8a; background: #dbeafe; border-radius: 12px; font-weight: 700; }
.platform-identity { color: #1e3a8a; background: #dbeafe; font-size: 10px; letter-spacing: .02em; }
.platform-identity svg { width: 25px; height: 25px; }
.platform-identity .platform-icon-fill { fill: currentColor; stroke: none; }
.platform-identity .platform-icon-cut { fill: white; stroke: none; }
.platform-whatsapp { color: #166534; background: #dcfce7; }
.platform-facebook, .platform-facebook_comment { color: #1d4ed8; background: #dbeafe; }
.platform-instagram, .platform-instagram_comment { color: #9d174d; background: #fce7f3; }
.local-delete-scope { margin: 0; padding: 8px 22px; border-bottom: 1px solid var(--line); color: var(--muted); background: #f8fbff; font-size: 10px; }
.reception-domain-tabs { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin-bottom: 16px; }
.reception-domain-tabs button { padding: 10px; border: 1px solid var(--line); border-radius: 9px; color: var(--muted); background: white; cursor: pointer; }
.reception-domain-tabs button.active { color: white; border-color: var(--teal); background: var(--teal); }
.reception-ai-toggle.wide { grid-column: 1 / -1; }
.reception-ai-toggle { display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 14px 16px; border: 1px solid #bfdbfe; border-radius: 10px; background: #eff6ff; cursor: pointer; }
.reception-ai-toggle-copy { display: grid; gap: 3px; }
.reception-ai-toggle-copy strong { color: var(--ink); font-size: 13px; }
.reception-ai-toggle-copy small { color: var(--muted); font-size: 10px; }
.reception-ai-toggle-control { position: relative; display: flex; align-items: center; gap: 9px; min-width: 94px; }
.reception-ai-toggle-control input { position: absolute; width: 1px; height: 1px; opacity: 0; }
.reception-toggle-track { width: 38px; height: 22px; flex: 0 0 38px; padding: 3px; border-radius: 20px; background: var(--coral); transition: background .2s; }
.reception-toggle-track i { display: block; width: 16px; height: 16px; border-radius: 50%; background: white; box-shadow: 0 1px 3px #0003; transition: transform .2s; }
.reception-ai-toggle-control input:checked + .reception-toggle-track { background: var(--teal); }
.reception-ai-toggle-control input:checked + .reception-toggle-track i { transform: translateX(16px); }
.reception-ai-toggle-control input:focus-visible + .reception-toggle-track { outline: 3px solid #93c5fd; outline-offset: 3px; }
.toggle-status { min-width: 42px; font-size: 11px; font-weight: 700; }
.toggle-status-enabled { display: none; color: var(--teal-dark); }
.toggle-status-paused { color: #9f3127; }
.reception-ai-toggle-control input:checked ~ .toggle-status-enabled { display: inline; }
.reception-ai-toggle-control input:checked ~ .toggle-status-paused { display: none; }
.card-copy, .card-row { min-width: 0; }
.card-copy { display: grid; gap: 3px; }
.card-row { display: flex; gap: 6px; justify-content: space-between; align-items: center; }
.card-row strong { font-size: 13px; overflow: hidden; text-overflow: ellipsis; }
.preview { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: #475569; font-size: 11px; }
.meta { color: #94a3b8; font-size: 9px; }
.risk { max-width: 58px; padding: 2px 5px; overflow: hidden; text-overflow: ellipsis; border-radius: 5px; color: #475569; background: #e2e8f0; font-size: 8px; text-transform: uppercase; }
.risk-high, .risk-sensitive { color: #983e31; background: #fae4df; }
.empty-state { border-right: 1px solid var(--line); display: grid; align-content: center; justify-items: center; text-align: center; padding: 40px; }
.empty-state h2 { font-size: 20px; margin: 14px 0 4px; }
.empty-state p { max-width: 340px; color: var(--muted); font-size: 13px; line-height: 1.5; }
.empty-mark { width: 60px; height: 60px; display: grid; place-items: center; border-radius: 20px; background: var(--teal-soft); color: var(--teal); }
.empty-mark svg { width: 28px; }
.conversation-main { display: flex; flex-direction: column; border-right: 1px solid var(--line); }
.conversation-header { padding: 18px 22px; min-height: 76px; display: grid; grid-template-columns: minmax(0, 1fr) 256px; align-items: start; gap: 12px; border-bottom: 1px solid var(--line); }
.conversation-header h2 { margin: 0; font-size: 18px; }
.conversation-identity { min-width: 0; overflow-wrap: anywhere; }
.header-actions { display: flex; flex-direction: column; align-items: flex-end; gap: 5px; min-width: 0; }
.reception-control-row { display: flex; flex-wrap: nowrap; align-items: center; justify-content: flex-end; gap: 8px; width: 100%; min-height: 40px; }
.reception-control-row .reception-state { flex: 1; min-width: 0; max-width: 122px; min-height: 40px; display: flex; align-items: center; justify-content: center; text-align: center; overflow-wrap: anywhere; line-height: 1.35; }
.reception-control-row > button { flex: 0 0 126px; width: 126px; height: 44px; }
.conversation-more { max-width: 100%; text-align: right; font-size: 10px; color: var(--muted); }
.conversation-more > summary { cursor: pointer; padding: 4px 0; }
.conversation-more > button { margin-top: 5px; max-width: 100%; white-space: normal; }
.pending-item { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 4px 8px; margin: 8px 16px; padding: 10px 12px; border: 1px solid var(--line); border-radius: 8px; }
.pending-item p { grid-column: 1 / -1; margin: 0; overflow-wrap: anywhere; }
.pending-item small { min-width: 0; overflow-wrap: anywhere; color: var(--muted); align-self: center; }
.pending-item > button, .pending-item > span { align-self: center; }
.pending-items > h3 { margin: 8px 16px; font-size: 12px; }
.primary, .quiet, .send { border-radius: 8px; padding: 8px 11px; font-size: 11px; font-weight: 600; cursor: pointer; }
.primary:disabled, .quiet:disabled, .send:disabled { cursor: wait; opacity: .55; }
.primary, .send { border: 1px solid var(--teal); color: white; background: var(--teal); }
.primary:hover, .send:hover { background: var(--teal-dark); }
.quiet { border: 1px solid var(--line); background: white; }
.timeline { flex: 1; min-height: 0; overflow: auto; overscroll-behavior: contain; padding: 24px clamp(22px, 5vw, 70px); background-color: #f8fafc; background-image: radial-gradient(#dbe5f1 0.65px, transparent 0.65px); background-size: 14px 14px; }
.message { max-width: 75%; margin: 0 0 20px; }
.message.outbound { margin-left: auto; }
.message-meta { display: flex; justify-content: space-between; gap: 15px; margin: 0 3px 5px; color: var(--muted); font-size: 9px; }
.message-meta strong { color: #334155; }
.bubble { padding: 11px 13px; background: white; border: 1px solid #dbe5f1; border-radius: 4px 14px 14px 14px; box-shadow: 0 2px 5px #1e3a8a0d; font-size: 13px; line-height: 1.55; white-space: pre-wrap; overflow-wrap: anywhere; }
.outbound .bubble { color: #f8fbff; background: var(--teal-dark); border-color: var(--teal-dark); border-radius: 14px 4px 14px 14px; }
.delivery { display: block; margin: 4px 3px; text-align: right; color: var(--muted); font-size: 9px; }
.reply-composer { flex: none; max-height: 40vh; overflow: auto; padding: 14px 18px 18px; border-top: 1px solid var(--line); background: white; }
.reply-composer > label { display: block; margin-bottom: 6px; font-size: 10px; font-weight: 700; color: #475569; }
.reply-composer > div { display: flex; gap: 8px; align-items: stretch; }
.reply-composer textarea { min-height: 62px; flex: 1; resize: vertical; padding: 10px; border: 1px solid #cbd5e1; border-radius: 9px; outline: 0; font-size: 12px; }
.reply-composer textarea:focus { border-color: var(--teal); box-shadow: 0 0 0 3px #2563eb1f; }
.reply-composer textarea:disabled { background: #f1f5f9; }
.reply-composer small { display: block; margin-top: 5px; color: var(--muted); font-size: 9px; }
.send { min-width: 88px; }
.send:disabled { background: #94a3b8; border-color: #94a3b8; cursor: not-allowed; }
.context-panel { overflow: auto; }
.context-panel section { padding: 18px 19px; border-bottom: 1px solid var(--line); }
.context-panel h3 { margin: 0 0 10px; font-size: 16px; }
.context-panel p:not(.eyebrow) { margin: 0; font-size: 12px; line-height: 1.55; }
.context-panel .customer-profile { display: grid; gap: 8px; }
.context-panel .customer-profile .profile-group { min-width: 0; margin: 4px 0; padding: 8px 0; border-bottom: 0; }
.context-panel .customer-profile .profile-group h3 { margin-bottom: 8px; }
.context-panel .customer-profile dl.profile-value-list { display: block; margin: 0; }
.context-panel .customer-profile .profile-value-row { grid-template-columns: minmax(76px, .85fr) minmax(0, 1.15fr); gap: 10px; }
.context-panel .customer-profile .profile-value-row dt,
.context-panel .customer-profile .profile-value-row dd { min-width: 0; margin: 0; overflow-wrap: anywhere; }
.customer-profile-fields, .customer-profile-subsection { display: grid; gap: 8px; }
.context-panel .customer-profile h3 { margin: 0; font-size: 12px; }
.customer-profile-form { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 7px; align-items: end; padding: 9px; border: 1px solid var(--line); border-radius: 9px; background: #f8fbff; }
.customer-profile-form + .customer-profile-form { margin-top: 7px; }
.customer-profile-form label { display: grid; grid-column: 1 / -1; gap: 4px; min-width: 0; color: #475569; font-size: 9px; font-weight: 700; }
.customer-profile-form input:not([type="checkbox"]), .customer-profile-form select, .customer-profile-form textarea { box-sizing: border-box; width: 100%; min-height: 38px; padding: 7px 9px; border: 1px solid #cbd5e1; border-radius: 7px; background: white; font: inherit; }
.customer-profile-form textarea { min-height: 78px; resize: vertical; }
.customer-profile-form input:focus, .customer-profile-form select:focus, .customer-profile-form textarea:focus { border-color: var(--teal); outline: 0; box-shadow: 0 0 0 3px #2563eb1f; }
.customer-profile-form button { min-height: 34px; }
.customer-profile-form .profile-form-error { grid-column: 1 / -1; }
.customer-tag-list { display: grid; gap: 7px; }
.customer-tag-form { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 7px; align-items: center; padding: 8px 9px; border: 1px solid var(--line); border-radius: 9px; background: #f8fbff; }
.customer-tag-form label { display: flex; align-items: center; gap: 7px; min-width: 0; font-size: 10px; font-weight: 600; }
.customer-tag-form input { flex: none; width: 16px; height: 16px; }
.customer-tag-form button { min-height: 34px; }
.customer-tag-form .profile-form-error { grid-column: 1 / -1; }
.customer-profile.not-applicable { gap: 5px; }
.context-tabs { padding: 4px; background: var(--wash); border: 1px solid var(--line); border-radius: 10px; }
.context-tabs button { flex: 1; min-height: 40px; padding: 8px 12px; border: 1px solid transparent; border-radius: 7px; background: transparent; color: var(--muted); font: inherit; font-weight: 600; cursor: pointer; }
.context-tabs button.active { background: var(--teal); color: white; border-color: var(--teal-dark); box-shadow: 0 2px 4px #1e3a8a1f; }
.context-tabs button:focus-visible { outline: 2px solid var(--teal); outline-offset: 2px; }
.context-tabs button:disabled { cursor: not-allowed; color: var(--muted); background: var(--wash); border: 1px dashed var(--line); }
.profile-settings { padding: 24px; }
.profile-rule-tabs { padding: 5px; background: var(--wash); border: 1px solid var(--line); border-radius: 12px; margin: 20px 0; }
.profile-rule-tabs button { flex: 1 1 90px; padding: 11px 12px; border: 0; border-radius: 8px; background: transparent; color: var(--muted); font: inherit; font-weight: 600; cursor: pointer; }
.profile-rule-tabs button.active { background: var(--teal); color: white; box-shadow: 0 2px 5px #1e3a8a1f; }
.profile-rule-tabs button:focus-visible { outline: 2px solid var(--teal); outline-offset: 2px; }
.profile-rule-page { display: grid; gap: 16px; }
.profile-rule-page h3, .profile-rule-page p { margin: 0; }
.profile-page-heading, .profile-rule-card header { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.profile-page-heading p { margin-top: 8px; color: var(--muted); line-height: 1.6; }
.profile-rule-card { padding: 18px; border: 1px solid var(--line); border-radius: 12px; background: var(--paper); display: grid; gap: 16px; }
.profile-rule-grid { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 16px; }
.profile-rule-grid .profile-wide { grid-column: 1 / -1; }
.profile-control { display: grid; gap: 7px; font-size: 13px; font-weight: 600; }
.profile-settings input:not([type=checkbox]), .profile-settings textarea { width: 100%; min-height: 40px; padding: 10px 12px; border: 1px solid var(--line); border-radius: 8px; background: var(--paper); font: inherit; color: var(--ink); }
.profile-settings textarea { min-height: 112px; resize: vertical; line-height: 1.6; }
.profile-settings input:focus, .profile-settings textarea:focus { outline: 2px solid var(--teal-soft); border-color: var(--teal); }
.profile-settings .profile-check { display: flex; align-items: center; gap: 8px; font-size: 13px; }
.profile-settings input[type=checkbox] { accent-color: var(--teal); width: 16px; height: 16px; }
.profile-settings .profile-target-fields { display: flex; flex-wrap: wrap; gap: 12px; padding: 14px; border: 1px solid var(--line); border-radius: 8px; }
.profile-settings .profile-target-fields label { display: flex; align-items: center; gap: 6px; }
.profile-state { padding: 20px; border: 1px solid var(--line); border-radius: 12px; background: var(--wash); line-height: 1.7; }
.profile-table-scroll { overflow-x: auto; }
.profile-settings .profile-save-bar { margin-top: 20px; background: var(--paper); }
@media(max-width:600px) { .profile-settings { padding: 16px; } .profile-rule-grid { grid-template-columns: 1fr; } .profile-page-heading { align-items: flex-start; flex-direction: column; } }
.context-panel .customer-profile.not-applicable { margin-top: 12px; padding: 14px; border: 1px solid var(--line); border-radius: 10px; background: var(--wash); }
dl { display: grid; grid-template-columns: 92px minmax(0, 1fr); gap: 7px; margin: 0; font-size: 10px; }
dt { color: var(--muted); }
dd { margin: 0; overflow-wrap: anywhere; text-align: right; font-weight: 600; }
.reason-dot { display: inline-block; width: 7px; height: 7px; margin-right: 7px; border-radius: 50%; background: var(--coral); }
.ai-dot { display: inline-block; width: 7px; height: 7px; margin-right: 7px; border-radius: 50%; background: #2fa77f; box-shadow: 0 0 0 3px #d9f2e9; }
.faq-reference { display: grid; gap: 3px; padding: 9px; margin-top: 7px; border: 1px solid var(--line); background: #f8fbff; border-radius: 8px; }
.faq-reference strong { font-size: 10px; color: var(--teal); }
.faq-reference span { font-size: 10px; }
.faq-reference small, .muted { color: var(--muted); font-size: 9px; }
.status-pill { display: inline-block; padding: 3px 7px; border-radius: 12px; color: #12685f; background: #def2ed; font-size: 9px; font-weight: 700; text-transform: capitalize; }
.status-pill.draft { color: #6b5a2f; background: #f5edcf; }
.status-pill.disabled { color: #64748b; background: #e2e8f0; }
.empty-inline { padding: 22px 12px; text-align: center; color: var(--muted); font-size: 11px; }
.skeletons { display: grid; gap: 8px; }
.skeletons i { height: 67px; border-radius: 10px; background: linear-gradient(90deg, #e2e8f0, #f8fafc, #e2e8f0); background-size: 200% 100%; animation: loading 1.1s infinite; }
@keyframes loading { to { background-position: -200% 0; } }
.drawer-backdrop { position: fixed; z-index: 30; inset: 0; background: #0f172a80; backdrop-filter: blur(2px); }
.settings-drawer { position: fixed; z-index: 31; top: 0; right: 0; width: min(720px, 70vw); height: 100vh; overflow: auto; background: white; box-shadow: -20px 0 50px #1e3a8a26; }
.settings-drawer > header { position: sticky; z-index: 2; top: 0; display: flex; justify-content: space-between; align-items: center; padding: 22px 26px; background: white; border-bottom: 1px solid var(--line); }
.settings-drawer h2 { margin: 0; font-size: 21px; }
.icon-button { width: 34px; height: 34px; border-radius: 50%; border: 1px solid var(--line); background: white; font-size: 21px; cursor: pointer; }
.settings-tabs { position: sticky; z-index: 2; top: 82px; display: flex; gap: 22px; padding: 0 26px; background: white; border-bottom: 1px solid var(--line); }
.settings-tabs button { position: relative; padding: 14px 0; border: 0; background: none; color: var(--muted); font-size: 12px; font-weight: 600; cursor: pointer; }
.settings-tabs button.active { color: var(--teal); }
.settings-tabs button.active::after { content: ""; position: absolute; left: 0; right: 0; bottom: -1px; height: 2px; background: var(--teal); }
.drawer-content { padding: 26px; }
.section-heading { margin-bottom: 22px; }
.section-heading h3 { margin: 0 0 5px; font-size: 17px; }
.section-heading p { margin: 0; color: var(--muted); font-size: 11px; }
.section-heading.with-action { display: flex; align-items: flex-start; justify-content: space-between; gap: 20px; }
.faq-toolbar { display: flex; align-items: flex-end; justify-content: space-between; gap: 14px; margin: -7px 0 8px; }
.faq-search { flex: 1; display: grid; gap: 5px; color: #475569; font-size: 10px; font-weight: 700; }
.faq-search input { width: 100%; padding: 9px 11px; border: 1px solid #cbd5e1; border-radius: 8px; background: white; outline: 0; font-size: 12px; }
.faq-search input:focus { border-color: var(--teal); box-shadow: 0 0 0 3px #2563eb1f; }
.faq-toolbar-actions { display: flex; gap: 7px; flex-wrap: wrap; justify-content: flex-end; }
.faq-result-count { margin: 0 0 12px; color: var(--muted); font-size: 10px; }
.visually-hidden { position: fixed !important; width: 1px !important; height: 1px !important; padding: 0 !important; margin: -1px !important; overflow: hidden !important; clip: rect(0, 0, 0, 0) !important; white-space: nowrap !important; border: 0 !important; }
.hours-form, .faq-form, .meta-config-form { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; padding: 20px; border: 1px solid var(--line); background: #f8fbff; border-radius: 12px; }
.field { display: grid; gap: 6px; align-content: start; }
.field.wide, .form-actions.wide { grid-column: 1 / -1; }
.field label { color: #475569; font-size: 10px; font-weight: 700; }
.field label span { color: var(--muted); font-weight: 400; }
.field input, .field textarea, .field select { width: 100%; padding: 9px 10px; border: 1px solid #cbd5e1; background: white; border-radius: 8px; outline: 0; font-size: 12px; }
.field textarea { min-height: 75px; resize: vertical; }
.days { display: grid; grid-template-columns: repeat(7, 1fr); gap: 6px; }
.day input { position: absolute; opacity: 0; }
.day span { display: block; padding: 9px 2px; border: 1px solid #cbd5e1; border-radius: 8px; background: white; text-align: center; cursor: pointer; font-size: 10px; }
.day input:checked + span { color: white; border-color: var(--teal); background: var(--teal); }
.form-actions { display: flex; justify-content: flex-end; gap: 8px; padding-top: 4px; }
.faq-list { border-top: 1px solid var(--line); }
.faq-list article { display: flex; align-items: flex-start; justify-content: space-between; gap: 20px; padding: 16px 3px; border-bottom: 1px solid var(--line); }
.faq-list article > div:first-child { display: grid; gap: 6px; min-width: 0; }
.faq-list strong { font-size: 12px; }
.faq-list p { margin: 0; color: #475569; font-size: 11px; line-height: 1.45; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 500px; }
.faq-list small { color: var(--muted); font-size: 9px; }
.faq-summary > div:first-child { flex: 1; }
.faq-summary-id { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; }
.faq-question { display: -webkit-box; -webkit-line-clamp: 3; -webkit-box-orient: vertical; overflow: hidden; overflow-wrap: anywhere; line-height: 1.5; }
.faq-list .faq-answer-summary { white-space: normal; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; max-width: none; overflow-wrap: anywhere; }
.faq-row-actions { flex-shrink: 0; flex-wrap: wrap; }
.faq-import-help { font-size: 12px; line-height: 1.6; color: var(--muted); }
.faq-import-result, .faq-detail { border: 1px solid var(--line); border-radius: 10px; padding: 16px; margin: 12px 0; overflow-wrap: anywhere; }
.faq-import-result dl { display: grid; grid-template-columns: repeat(auto-fit,minmax(120px,1fr)); gap: 12px; }
.faq-import-result dt, .faq-detail dt { color: var(--muted); font-size: 12px; }
.faq-import-result dd, .faq-detail dd { margin: 4px 0; }
.faq-detail header { display: flex; justify-content: space-between; align-items: center; gap: 12px; }
.faq-detail p { white-space: pre-wrap; line-height: 1.6; }
@media (max-width: 600px) { .faq-list .faq-summary { flex-direction: column; gap: 10px; } .faq-row-actions { width: 100%; justify-content: flex-end; } }
.faq-list article > div:last-child { display: flex; gap: 5px; }
.link-button { border: 0; padding: 5px; color: var(--teal); background: transparent; font-size: 10px; font-weight: 700; cursor: pointer; }
.link-button.danger { color: var(--coral); }
.meta-config-list { display: grid; gap: 13px; }
.meta-config-card { display: grid; gap: 14px; padding: 16px; border: 1px solid var(--line); border-radius: 12px; background: #fbfdff; }
.meta-card-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; }
.meta-card-head > div:first-child { display: grid; gap: 5px; }
.meta-card-head > div:last-child { display: flex; gap: 5px; flex-wrap: wrap; justify-content: flex-end; }
.meta-card-head strong { font-size: 13px; }
.meta-card-head small { color: var(--muted); font-size: 9px; }
.meta-config-card dl, .meta-test-result dl { grid-template-columns: 150px minmax(0, 1fr); padding-top: 12px; border-top: 1px solid var(--line); }
.meta-config-card dd, .meta-test-result dd { overflow-wrap: anywhere; }
.meta-enabled { display: flex; align-items: center; gap: 8px; color: #334155; font-size: 11px; font-weight: 700; }
.manual-callout { padding: 12px 14px; color: #65440c; border: 1px solid #ead094; border-radius: 9px; background: #fff8e8; }
.manual-callout strong { font-size: 11px; }
.manual-callout p { margin: 4px 0 0; font-size: 10px; line-height: 1.5; }
.meta-test-result { margin-top: 18px; padding: 16px; border: 1px solid #b9dfd7; border-radius: 12px; background: #f1faf8; }
.meta-test-result h4 { margin: 0 0 10px; font-size: 13px; }
.quiet.danger { color: var(--coral); }

.login-shell { min-height: 100vh; display: grid; place-items: center; padding: 24px; background: radial-gradient(circle at top left, #dbeafe, transparent 38%), #f3f7fc; }
.login-card { width: min(420px, 100%); display: grid; gap: 14px; padding: 34px; border: 1px solid var(--line); border-radius: 18px; background: white; box-shadow: 0 24px 70px #1e3a8a1f; }
.login-card .brand-mark { width: 46px; height: 46px; }
.login-card h1 { margin: 0; font-size: 25px; }
.login-card > p:not(.eyebrow) { margin: -6px 0 4px; color: var(--muted); font-size: 12px; line-height: 1.55; }
.login-form { display: grid; gap: 14px; }
.login-form label { display: grid; gap: 6px; color: #475569; font-size: 11px; font-weight: 700; }
.login-form input { width: 100%; padding: 11px 12px; border: 1px solid #cbd5e1; border-radius: 9px; outline: 0; font-size: 13px; }
.login-form input:focus { border-color: var(--teal); box-shadow: 0 0 0 3px #2563eb1f; }
.login-form .primary { padding-block: 11px; }
.login-error { padding: 9px 11px; color: #8c3027; background: #fbe9e5; border-radius: 8px; font-size: 11px; }
.login-card > .language-switch { justify-self: center; }

.admin-dashboard { min-height: calc(100vh - 72px); padding: 28px; background: var(--wash); }
.admin-dashboard-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 24px; margin: 0 auto 22px; max-width: 1180px; }
.admin-dashboard-heading h1 { margin: 0 0 6px; font-size: 27px; }
.admin-dashboard-heading p:not(.eyebrow) { margin: 0; max-width: 680px; color: var(--muted); font-size: 12px; line-height: 1.5; }
.admin-section { max-width: 1180px; margin: 0 auto 18px; padding: 22px; border: 1px solid var(--line); border-radius: 14px; background: white; box-shadow: 0 5px 18px #1e3a8a0a; }
.admin-section h2 { margin: 0 0 5px; font-size: 18px; }
.admin-section h3 { margin: 20px 0 10px; font-size: 14px; }
.admin-inline-form { display: grid; grid-template-columns: 1fr 150px 1fr auto; align-items: end; gap: 10px; padding: 14px; border: 1px solid var(--line); border-radius: 10px; background: #f8fbff; }
.admin-inline-form label, .password-dialog form label { display: grid; gap: 5px; color: #475569; font-size: 10px; font-weight: 700; }
.admin-inline-form input, .admin-inline-form select, .password-dialog input, .admin-record input { width: 100%; height: 38px; padding: 0 10px; border: 1px solid #cbd5e1; border-radius: 8px; background: white; outline: 0; }
.admin-inline-form button, .admin-record button { min-height: 38px; }
.admin-checkbox { display: flex !important; align-items: center; min-height: 38px; }
.admin-checkbox input { width: 16px; height: 16px; }
.admin-record-list { display: grid; gap: 8px; margin-top: 13px; }
.admin-record { display: grid; grid-template-columns: minmax(220px, 1fr) minmax(240px, auto) auto; align-items: center; gap: 12px; padding: 12px; border: 1px solid #e2e8f0; border-radius: 10px; }
.admin-record > div { min-width: 0; display: grid; gap: 3px; }
.admin-record strong { font-size: 12px; }
.admin-record span { color: var(--muted); font-size: 10px; overflow-wrap: anywhere; }
.admin-record form { display: flex; gap: 7px; }
.admin-record-actions { display: flex !important; align-items: center; justify-content: flex-end; gap: 7px !important; }
.admin-record.read-only { grid-template-columns: minmax(220px, 1fr) auto; background: #f8fafc; }
.archived-record-list { margin-top: 0; }
.admin-observability { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 6px; margin: 7px 0 0; }
.admin-observability > div { min-width: 0; padding: 7px; border-radius: 8px; background: #f1f5f9; }
.admin-observability dt { color: var(--muted); font-size: 9px; }
.admin-observability dd { margin: 3px 0 0; font-size: 10px; font-weight: 700; overflow-wrap: anywhere; }
.health-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; }
.health-grid > div { display: grid; gap: 5px; padding: 13px; border-radius: 10px; background: #f1f5f9; }
.health-grid span { color: var(--muted); font-size: 10px; }
.health-grid strong { font-size: 12px; overflow-wrap: anywhere; }
.profile-settings > .section-heading { margin-bottom: 14px; }
.profile-config-group { padding-top: 4px; }
.profile-config-group + .profile-config-group { margin-top: 22px; border-top: 1px solid var(--line); }
.profile-config-group details { margin-bottom: 10px; }
.profile-config-group summary { width: fit-content; cursor: pointer; color: var(--teal); font-size: 11px; font-weight: 700; }
.profile-definition-list { display: grid; gap: 10px; }
.profile-definition-form { display: grid; grid-template-columns: minmax(150px, .8fr) minmax(180px, 1fr) minmax(110px, .5fr); align-items: end; gap: 10px; padding: 13px; border: 1px solid #e2e8f0; border-radius: 10px; background: #fbfdff; }
.profile-definition-form label { display: grid; gap: 5px; min-width: 0; color: #475569; font-size: 10px; font-weight: 700; }
.profile-definition-form input:not([type="checkbox"]), .profile-definition-form select, .profile-definition-form textarea { width: 100%; min-height: 38px; padding: 8px 10px; border: 1px solid #cbd5e1; border-radius: 8px; background: white; font: inherit; outline: 0; resize: vertical; }
.profile-definition-form input:focus, .profile-definition-form textarea:focus { border-color: var(--teal); box-shadow: 0 0 0 3px #2563eb1f; }
.profile-wide { grid-column: 1 / -1; }
.profile-check { display: flex !important; align-items: center; align-self: center; flex-direction: row; min-height: 38px; }
.profile-check input { width: 16px; height: 16px; }
.profile-identity { min-width: 0; display: grid; gap: 3px; align-self: center; }
.profile-identity strong { overflow-wrap: anywhere; font-size: 11px; }
.profile-identity span { color: var(--muted); font-size: 10px; }
.profile-form-actions { display: flex; gap: 8px; }
.profile-form-error { margin: 0; padding: 8px 10px; color: #8c3027; background: #fbe9e5; border-radius: 8px; font-size: 11px; }
.profile-form-error[hidden] { display: none; }
.profile-target-fields { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 7px; margin: 0; padding: 10px; border: 1px solid #dbe5f1; border-radius: 8px; }
.profile-target-fields legend { padding: 0 5px; color: #475569; font-size: 10px; font-weight: 700; }
.profile-target-fields label { display: flex; align-items: center; flex-direction: row; gap: 7px; min-height: 30px; padding: 5px 7px; border-radius: 7px; background: white; }
.profile-target-fields input { width: 16px; height: 16px; }
.password-dialog { position: fixed; z-index: 32; top: 50%; left: 50%; width: min(430px, calc(100vw - 32px)); transform: translate(-50%, -50%); border-radius: 15px; background: white; box-shadow: var(--shadow); }
.password-dialog > header { display: flex; align-items: center; justify-content: space-between; padding: 18px 20px; border-bottom: 1px solid var(--line); }
.password-dialog h2 { margin: 0; font-size: 18px; }
.password-dialog form { display: grid; gap: 13px; padding: 20px; }

@media (max-width: 1200px) {
  .workspace { grid-template-columns: 340px minmax(0, 1fr) 240px; }
  .health { display: none; }
}

@media (max-width: 980px) {
  .topbar { padding-inline: 14px; }
  .topbar-actions { gap: 8px; }
  .ai-switch small { display: none; }
  .settings-button { padding-inline: 9px; }
  .faq-toolbar { align-items: stretch; flex-direction: column; }
  .faq-toolbar-actions { justify-content: flex-start; }
  .admin-inline-form { grid-template-columns: 1fr 1fr; }
  .admin-record { grid-template-columns: 1fr; }
  .admin-record form { max-width: 420px; }
}

@media (max-width: 720px) {
  .batch-action-bar { left: 10px; right: 10px; bottom: 10px; width: auto; }
  body { min-width: 0; }
  .topbar { height: auto; min-height: 72px; flex-wrap: wrap; gap: 10px; padding-block: 10px; }
  .brand span:last-child, .health, .ai-switch small { display: none; }
  .topbar-actions { min-width: 0; flex-wrap: wrap; justify-content: flex-end; }
  .workspace { height: auto; min-height: calc(100vh - 72px); display: flex; flex-direction: column; }
  .inbox-panel, .conversation-main, .context-panel { width: 100%; min-height: 0; border-right: 0; }
  .inbox-panel { min-height: calc(100vh - 72px); }
  .source-filters { gap: 12px; margin: 0 14px 22px; padding: 14px; }
  .source-filter-fields { grid-template-columns: 1fr; gap: 10px; }
  .source-filter-time-range { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
  .source-filter-field input, .source-filter-field select, .source-filter-actions button { width: 100%; height: 42px; }
  .source-filter-actions { grid-template-columns: 1fr; gap: 10px; }
  .source-filter-secondary { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
  .inbox-tabs { margin-top: 4px; padding-inline: 14px; }
  .conversation-list { max-height: 55vh; }
  .conversation-main, .context-panel { min-height: 55vh; border-top: 1px solid var(--line); }
  .context-panel .customer-profile { padding-block: 20px; }
  .customer-profile-form input:not([type="checkbox"]), .customer-profile-form select, .customer-profile-form textarea, .customer-profile-form button, .customer-tag-form button { width: 100%; min-height: 42px; }
  .customer-profile-form, .customer-tag-form { grid-template-columns: 1fr; }
  .customer-tag-form .profile-form-error { grid-column: 1; }
  .conversation-main { height: 100vh; height: 100dvh; min-height: 0; flex: none; }
  .conversation-main .conversation-header { flex: none; grid-template-columns: minmax(0, 1fr); padding: 12px 14px; }
  .conversation-header .header-actions { width: 256px; justify-self: end; }
  .timeline { padding: 16px 14px; }
  .workspace:not(.has-selected-conversation) > .conversation-main,
  .workspace:not(.has-selected-conversation) > .context-panel,
  .workspace:not(.has-selected-conversation) > .empty-state { display: none; }
  .admin-dashboard { padding: 18px 14px; }
  .admin-dashboard-heading { flex-direction: column; }
  .admin-section { padding: 16px; }
  .admin-inline-form { grid-template-columns: 1fr; }
  .admin-record form { flex-direction: column; }
  .admin-record-actions { justify-content: flex-start; flex-wrap: wrap; }
  .admin-observability { grid-template-columns: 1fr 1fr; }
  .health-grid { grid-template-columns: 1fr 1fr; }
  .profile-definition-form { grid-template-columns: 1fr; }
  .profile-wide { grid-column: 1; }
  .profile-form-actions { flex-wrap: wrap; }
  #admin-ai-runtime .section-heading { align-items: stretch; flex-direction: column; }
  #admin-ai-runtime .section-heading button { width: 100%; }
}

@media (max-width: 360px) {
  .source-filter-time-range { grid-template-columns: 1fr; }
  .admin-observability { grid-template-columns: 1fr; }
}
/* Model integration reuses the existing admin form/layout primitives. */
.bailian-form { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.bailian-form label { display: flex; flex-direction: column; gap: 6px; min-width: 0; }
.bailian-form input:not([type="checkbox"]), .bailian-form select { width: 100%; min-height: 42px; box-sizing: border-box; }
.bailian-form .admin-checkbox { flex-direction: row; align-items: center; }
.bailian-form .admin-record-actions { grid-column: 1 / -1; }
@media (max-width: 600px) {
  .bailian-form { grid-template-columns: minmax(0, 1fr); }
}
/* One shared field pattern; plaintext reveal is ephemeral and never an edit value. */
.config-field { display: flex; flex-direction: column; gap: 6px; min-width: 0; }
.config-field-control { display: flex; align-items: stretch; gap: 6px; min-width: 0; width: 100%; }
.config-field-control input, .config-field-control select { flex: 1; min-width: 0; width: 100%; }
.secret-eye { flex: 0 0 auto; min-height: 40px; }
.config-field-control.has-secret-eye { position: relative; }
.config-field-control.has-secret-eye input { padding-right: 44px; }
.config-field-control.has-secret-eye .secret-eye { position: absolute; right: 3px; top: 50%; transform: translateY(-50%); width: 36px; height: 36px; min-height: 0; padding: 7px; border: 0; background: transparent; color: var(--muted); display: grid; place-items: center; }
.secret-eye .eye-slash { display: none; }
.secret-eye[aria-pressed="true"] .eye-slash { display: block; }
.secret-eye:focus-visible { outline: 2px solid var(--teal); outline-offset: 1px; }
.password-help, .meta-platform-note { color: var(--muted); font-size: 12px; line-height: 1.6; font-weight: 400; }
.password-generate { align-self: flex-start; width: fit-content; }
.meta-config-form [data-config-field][hidden] { display: none !important; }
.meta-platform-note { grid-column: 1 / -1; margin: 0; }
@media (max-width: 600px) {
  .meta-config-form { grid-template-columns: minmax(0, 1fr); }
}
.secret-eye[hidden] { display: none !important; }
.config-field-mask, .config-field [data-secret-status] { overflow-wrap: anywhere; font-size: 11px; }
.config-field .secret-readout { width: 100%; min-height: 72px; resize: vertical; overflow-wrap: anywhere; white-space: pre-wrap; }
.config-field .secret-readout[hidden] { display: none; }
.config-field .saved-secret-toggle { justify-self: start; min-height: 32px; padding: 4px 0; font-size: 12px; }

/* Keep account inputs aligned even when password help wraps. */
.admin-group-nav { display: flex; flex-wrap: wrap; gap: 8px; max-width: 1180px; margin: 0 auto 18px; }
.settings-form-error { grid-column: 1 / -1; margin: 0; padding: 10px 12px; border-radius: 8px; background: #fff1f0; color: #9f3027; font-size: 12px; line-height: 1.6; }
.admin-group-nav button { padding: 10px 18px; background: white; color: var(--muted); border: 1px solid var(--line); border-radius: 9px; font: inherit; cursor: pointer; }
.admin-group-nav button.active { background: #eff6ff; border-color: #2563eb; color: #2563eb; font-weight: 700; }
.admin-dashboard[data-admin-group="users"] > :is(#admin-wecom,#admin-coze,#admin-bailian,#admin-operations,#admin-health,.wa-settings),
.admin-dashboard[data-admin-group="integrations"] > :is(#admin-users,#admin-operations,#admin-health),
.admin-dashboard[data-admin-group="operations"] > :is(#admin-users,#admin-wecom,#admin-coze,#admin-bailian,.wa-settings,#admin-ai-runtime) { display: none; }
.admin-dashboard[data-admin-group="integrations"] { display: flex; flex-direction: column; }
.admin-dashboard[data-admin-group="integrations"] > * { width: 100%; }
.admin-dashboard[data-admin-group="integrations"] > #admin-wecom { order: 2; }
.admin-dashboard[data-admin-group="integrations"] > .wa-settings { order: 3; }
#admin-ai-runtime .section-heading { margin-bottom: 0; }
#admin-coze [data-form="ai-provider-config"] { grid-template-columns: minmax(220px, 420px) auto; justify-content: start; margin-bottom: 14px; }
#admin-coze > p { font-size: 12px; color: var(--muted); line-height: 1.6; }
.admin-section details[data-admin-fold] > summary { cursor: pointer; color: var(--ink); font-size: 16px; font-weight: 700; padding: 4px 0; overflow-wrap: anywhere; }
.admin-section details[data-admin-fold][open] > summary { margin-bottom: 16px; }
.admin-section details[data-admin-fold] > p { color: var(--muted); font-size: 13px; line-height: 1.6; }
.material-catalog { list-style: none; padding: 0; }
.material-catalog > li { border-top: 1px solid var(--line); padding: 12px 0; }
.material-catalog small { display: block; overflow-wrap: anywhere; color: var(--muted); }
.material-catalog p { overflow-wrap: anywhere; }
.material-upload-form { display: grid; gap: 8px; background: var(--wash); border-radius: 10px; padding: 12px; }
.material-upload-form input[type=file] { display: block; max-width: 100%; margin-top: 8px; }
.config-field-mask:empty, .config-field [data-secret-status]:empty { display: none; }
#admin-users .admin-inline-form { align-items: start; }
#admin-users .admin-inline-form > button { margin-top: 21px; }
#admin-users [data-secret-field="password"] { display: grid; grid-template-columns: minmax(0, 1fr) auto; align-content: start; }
#admin-users [data-secret-field="password"] > span,
#admin-users [data-secret-field="password"] > textarea { grid-column: 1 / -1; }
#admin-users .password-help { margin: 0; font-size: 11px; }
#admin-users .password-generate { align-self: start; padding: 0; min-height: 0; white-space: nowrap; line-height: 1.6; }
#admin-users .admin-record { grid-template-columns: minmax(160px, 1fr) minmax(320px, 1.4fr) auto; padding: 16px; }
#admin-users .admin-record form { display: grid; grid-template-columns: minmax(0, 1fr) auto; align-items: start; min-width: 0; }
#admin-users .admin-record form > button { margin-top: 21px; align-self: start; white-space: nowrap; }
#admin-users .admin-record-actions { align-self: start; margin-top: 21px; }
#admin-users .admin-record.read-only { grid-template-columns: minmax(0, 1fr) auto; }
#admin-users .empty-inline { padding: 16px; }
@media (max-width: 980px) {
  #admin-users .admin-record { grid-template-columns: minmax(0, 1fr) auto; }
  #admin-users .admin-record > div:first-child { grid-column: 1 / -1; }
  #admin-users .admin-record form { max-width: none; }
}
@media (max-width: 600px) {
  #admin-coze [data-form="ai-provider-config"] { grid-template-columns: minmax(0, 1fr); }
  #admin-users .admin-inline-form, #admin-users .admin-record { grid-template-columns: minmax(0, 1fr); }
  #admin-users .admin-inline-form > button, #admin-users .admin-record-actions { margin-top: 0; }
  #admin-users .admin-record-actions { justify-content: flex-start; }
  #admin-users [data-secret-field="password"] { grid-template-columns: minmax(0, 1fr); }
  #admin-users .password-generate { justify-self: start; }
}
:is(.source-filters)[hidden] { display: none !important; }
.read-tabs { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 3px; margin: 0 12px 12px; padding: 3px; background: #f1f5f9; border: 1px solid var(--line); border-radius: 10px; }
.read-tabs button { min-width: 0; height: 36px; border: 1px solid transparent; border-radius: 7px; background: transparent; color: #475569; font-size: 12px; font-weight: 600; cursor: pointer; }
.read-tabs .active { background: var(--teal-dark); color: white; }
.filter-toggle { margin: 8px 0; min-height: 36px; }
.unread-badge { color: #b42318; }
.pending-summary { flex: none; margin: 8px 16px; padding: 0 12px; border: 1px solid #dfb75b; border-radius: 8px; background: #fff8e6; }
.pending-summary > summary { min-height: 46px; display: flex; align-items: center; gap: 8px; cursor: pointer; font-size: 12px; }
.pending-summary > summary::before { content: '▸'; flex: none; }
.pending-summary[open] > summary::before { content: '▾'; }
.pending-summary > summary strong { flex: none; }
.pending-core-reason { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.pending-summary > summary small { flex: none; }
.pending-summary[open] { padding-bottom: 10px; max-height: 30vh; overflow: auto; }
.conversation-main, .inbox-panel, .context-panel { min-width: 0; }
.card-row { flex-wrap: wrap; }
.card-row .meta { overflow-wrap: anywhere; }
.pending-summary p { margin: 4px 0; overflow-wrap: anywhere; }
.needs-human { display: block; color: #9a5b00; font-weight: 600; margin: 4px 0; }
.read-marker { display: block; height: 1px; width: 1px; }
.faq-image-list { display: flex; flex-wrap: wrap; gap: 12px; }
.faq-image-list article { flex: 0 1 180px; min-width: 0; }
.faq-image-list img { width: 100%; height: 110px; object-fit: contain; border: 1px solid var(--line); border-radius: 8px; }
.faq-image-list article > div { display: flex; flex-wrap: wrap; gap: 4px; }
/* WhatsApp settings only: do not inherit the business-hours form layout. */
.wa-settings-note { margin: 8px 0 18px; color: var(--muted); font-size: 12px; line-height: 1.6; }
.wa-settings-form { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); align-items: start; gap: 16px 20px; padding: 18px; border: 1px solid var(--line); border-radius: 10px; background: #f8fbff; }
.wa-settings-form > h3 { margin: 0; }
.wa-settings-wide { grid-column: 1 / -1; }
.wa-settings-form > label { display: flex; flex-direction: column; gap: 7px; min-width: 0; color: #475569; font-size: 12px; font-weight: 600; line-height: 1.5; overflow-wrap: anywhere; }
.wa-settings-form input:not([type="checkbox"]), .wa-settings-form select, .wa-settings-form textarea { box-sizing: border-box; width: 100%; min-width: 0; border: 1px solid #cbd5e1; border-radius: 8px; background: white; color: var(--ink); font-size: 14px; }
.wa-settings-form input:not([type="checkbox"]), .wa-settings-form select { height: 42px; padding: 0 10px; }
.wa-settings-form textarea { min-height: 128px; padding: 10px; resize: vertical; font-family: ui-monospace, monospace; line-height: 1.5; font-weight: 400; }
.wa-settings-form :is(input, select, textarea):focus-visible { outline: 2px solid var(--teal); outline-offset: 2px; }
.wa-settings-form > .wa-settings-checkbox { flex-direction: row; align-items: center; min-height: 42px; }
.wa-settings-checkbox input { flex: none; width: 18px; height: 18px; margin: 0; accent-color: var(--teal); }
.wa-settings-form > .wa-template-heading { border-top: 1px solid var(--line); padding-top: 18px; }
.wa-settings-actions { display: flex; justify-content: flex-end; align-items: stretch; flex-wrap: wrap; gap: 10px; padding-top: 4px; }
.wa-settings-actions button { min-height: 42px; padding: 10px 16px; font-size: 12px; }
.wa-settings-actions button:disabled { cursor: not-allowed; }
.wa-binding-list { margin: 12px 0 20px; padding-left: 22px; font-size: 12px; line-height: 1.6; overflow-wrap: anywhere; }
.wa-binding-list:empty { padding: 0; }
@media (max-width: 600px) {
  .wa-settings-form { grid-template-columns: minmax(0, 1fr); padding: 14px; gap: 14px; }
  .wa-settings-actions { flex-direction: column; }
  .wa-settings-actions button { width: 100%; }
  .wa-settings-form input:not([type="checkbox"]), .wa-settings-form select, .wa-settings-form textarea { font-size: 16px; }
}
.faq-upload-error { color: #991b1b; background: #fef2f2; border: 1px solid #fecaca; border-radius: 8px; padding: 12px; margin: 0; overflow-wrap: anywhere; }
.faq-image-list video { width: 100%; max-height: 160px; object-fit: contain; }
.original-post-preview{margin:0 24px 16px;padding:14px 16px;border:1px solid var(--line);border-radius:12px;background:var(--surface)}
.original-post-preview summary{cursor:pointer;font-weight:700}.original-post-preview dl{display:grid;grid-template-columns:max-content 1fr;gap:6px 12px}.original-post-preview img{display:block;max-width:240px;max-height:160px;object-fit:cover;border-radius:8px;margin:10px 0}
.original-post-preview dd{margin:0;min-width:0;overflow-wrap:anywhere;white-space:pre-wrap}.original-post-media{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.original-post-media p{margin:8px 0}
.original-post-media [hidden]{display:none!important}
.post-media-card [hidden]{display:none!important}
.original-post-preview{flex:none;margin:0 18px 12px;padding:12px;background:var(--paper);font-size:12px;line-height:1.5}
.post-preview-heading{font-size:13px;margin:0 0 10px;color:var(--ink)}
.comment-workspace{overflow-y:auto}
.comment-workspace>.conversation-header{flex:none}
.comment-workspace>.timeline{flex:1 0 160px;min-height:160px}
.comment-workspace>.comment-review{max-height:none;overflow:visible;flex:none}
.post-media-card{display:grid;grid-template-columns:112px minmax(0,1fr);gap:14px;align-items:start}
.post-media-card.no-cover{grid-template-columns:minmax(0,1fr);gap:6px}
.post-cover{min-width:0}.original-post-preview .post-cover img{width:112px;height:112px;max-width:100%;object-fit:contain;margin:0;border-radius:8px;background:var(--wash)}
.post-cover p{margin:0;font-size:11px}.post-card-body{min-width:0}.post-card-meta{display:flex;gap:6px 10px;align-items:center;flex-wrap:wrap;overflow-wrap:anywhere}.post-card-meta time{color:var(--muted);font-size:11px}
.post-caption-block{margin-top:8px}.post-caption-text,.post-caption p{margin:4px 0;white-space:pre-wrap;overflow-wrap:anywhere}.post-caption summary{font-weight:400;list-style:none;overflow-wrap:anywhere}.post-expand{color:var(--teal-dark);font-weight:600;margin-left:6px}.post-caption[open] summary>span:first-child{display:none}.post-caption[open] p{max-height:160px;overflow:auto}
.post-current-comment{display:grid;grid-template-columns:auto minmax(0,1fr);gap:8px;margin:8px 0;min-width:0}.post-current-comment>span{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;overflow-wrap:anywhere}
.post-card-actions{display:flex;align-items:center;justify-content:flex-end;flex-wrap:wrap;gap:8px}.post-source-button{display:inline-flex;align-items:center;justify-content:center;border:1px solid var(--line);border-radius:8px;padding:7px 11px;color:var(--teal-dark);background:var(--wash);text-decoration:none;font-weight:600}
.post-technical{margin-top:9px;border-top:1px solid var(--line);padding-top:8px;color:var(--muted)}.post-technical summary{font-size:11px}.post-technical dl{margin:8px 0 0;font-size:11px;grid-template-columns:120px minmax(0,1fr)}
.comment-review{max-height:48vh;padding:14px 18px;overflow:auto}.comment-review-heading{display:flex;justify-content:space-between;align-items:center;gap:10px}.comment-review h3{font-size:14px;margin:0}.comment-review form{display:grid;grid-template-columns:minmax(0,1fr);gap:10px;margin-top:12px;min-width:0}.comment-review label{font-size:12px;font-weight:600}
.comment-target-row{display:grid;grid-template-columns:90px minmax(0,1fr);align-items:center;gap:10px;min-width:0}.comment-target-row>strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.comment-target-row select{width:100%;min-width:0;max-width:100%;text-overflow:ellipsis;border:1px solid var(--line);border-radius:8px;padding:8px;background:var(--paper);font:inherit;color:inherit}
.comment-reply-field{display:grid;gap:6px;min-width:0}.comment-review textarea{box-sizing:border-box;width:100%;min-height:96px;line-height:1.5;font:inherit;resize:vertical}.comment-review-status{font-size:11px;color:var(--muted);margin:0;overflow-wrap:anywhere}
.comment-review-footer{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}.comment-risk-control{display:flex;align-items:center;gap:8px}.comment-risk-control select{padding:5px 9px;border:1px solid var(--line);font:inherit}.comment-review-actions{display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap;margin-left:auto}.comment-review-actions button{min-height:38px;padding:8px 13px;white-space:normal;overflow-wrap:anywhere}.comment-review .risk-high{color:#a3342a;background:#fff0ee}
@media(max-width:600px){.post-media-card{grid-template-columns:80px minmax(0,1fr);gap:10px}.original-post-preview .post-cover img{width:80px;height:80px}.original-post-preview{margin:0 10px 10px;padding:10px}.post-card-meta time{flex-basis:100%}.post-technical dl{grid-template-columns:90px minmax(0,1fr)}.comment-review{padding:12px;max-height:52vh}.comment-target-row{grid-template-columns:minmax(0,1fr);gap:4px}.comment-review-actions{width:100%}.comment-review textarea{font-size:16px}.post-current-comment{grid-template-columns:minmax(0,1fr);gap:2px}}
.context-tabs,.profile-rule-tabs{display:flex;gap:8px;flex-wrap:wrap}.profile-save-bar{position:sticky;bottom:0;display:flex;align-items:center;justify-content:flex-end;gap:10px;padding:12px;background:var(--surface);border-top:1px solid var(--line);z-index:2}.profile-save-bar strong{margin-right:auto}
.profile-heading{display:flex;align-items:center;justify-content:space-between;gap:8px}.profile-heading h2{font-size:15px;margin:0}.profile-group{margin:16px 0}.profile-group h3{font-size:12px;color:var(--muted);margin:0 0 8px}.profile-value-list{margin:0}.profile-value-row{display:grid;grid-template-columns:92px minmax(0,1fr);gap:10px;margin:7px 0;font-size:12px;line-height:1.5}.profile-value-row dt{color:var(--muted)}.profile-value-row dd{margin:0;overflow-wrap:anywhere}.profile-edit-row{display:grid;gap:5px;margin:9px 0;font-size:12px}.customer-profile input:not([type=checkbox]),.customer-profile select,.customer-profile textarea{width:100%;box-sizing:border-box;border:1px solid var(--line);border-radius:8px;padding:8px;font:inherit;background:var(--surface);color:inherit}.customer-profile textarea{min-height:90px;resize:vertical}.profile-chips{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}.profile-chip{display:inline-flex;gap:6px;align-items:center;border-radius:14px;padding:4px 9px;background:#dbeafe;color:#1e40af;font-size:12px}.profile-chip button{border:0;background:transparent;color:inherit;padding:0 2px;cursor:pointer}.profile-tag-picker{padding:10px;border:1px solid var(--line);border-radius:8px;margin-top:8px}.profile-tag-picker fieldset{border:0;padding:8px 0;margin:0}.profile-tag-picker legend{font-size:12px;color:var(--muted)}.profile-tag-picker fieldset label{display:flex;gap:7px;margin:6px 0;font-size:12px}.profile-note-text{font-size:12px;line-height:1.6;white-space:pre-wrap}.profile-field-error,.profile-conflict{color:#b53c36;font-size:12px}.customer-profile .profile-save-bar{flex-wrap:wrap;padding:9px 0;background:#fff}.customer-profile .profile-save-bar strong{font-size:12px}
.profile-fields-table{width:100%;border-collapse:collapse;margin:14px 0}.profile-fields-table th,.profile-fields-table td{padding:8px;border-bottom:1px solid var(--line);text-align:left}